Terms and Conditions

Please read these terms carefully before using our website.

Welcome to Hanna Creative Studio Limited — a space where creativity meets professionalism. These Terms and Conditions govern your access to and use of our website, services, and content. By continuing to browse or engage with us online, you're agreeing to follow the rules that keep this space safe, transparent, and respectful for everyone. If anything is unclear, don’t hesitate to reach out — we’re here to help!

1. About Our Store

At Hanna Creative Studio Limited, we offer:

1- Original Paintings
2- High-quality Art Prints
3- Limited Editions

2. Product Information

We aim for accuracy, but here’s what to keep in mind:

1- Color Variance: Due to screen settings, actual colors may slightly vary.
2- Handmade Feel: Some prints and artworks are made to order and may have unique variations.
3- Limited Runs: Some pieces are available in limited quantities and may not restock once sold out.

Each artwork comes with a story — and sometimes, a signature of authenticity.

3. Pricing & Payments

All prices on our site are in New Zealand Dollars (NZD) and include GST (Goods and Services Tax) where applicable.

We accept secure payments via:
✅ Visa / Mastercard
✅ PayPal
✅ Stripe
✅ Afterpay (if enabled)
✅ Bank Deposit (by arrangement)

Invoices are issued automatically via email after your purchase.

4. Product Descriptions

We aim for full accuracy in how we present our products, including:

1- Clear photos
2- Accurate dimensions
3- Material and finish descriptions

However, minor variations may occur due to screen settings or the handmade nature of our products. If you have specific requirements, please contact us before purchasing.

5. Returns & Refunds

We stand by the quality of our art. But if something’s gone wrong, we want to make it right.

We accept returns only if
1- The item is damaged during delivery
2- You receive the wrong item

To qualify for a return:
1- Contact us within 7 days of receiving the item
2- Provide clear photos of the issue
3- Return must be in original packaging and unused

Custom and commissioned artwork is final sale and cannot be returned.

CONTACT US

For more information about our terms and conditions, if you have questions, or if you would like to make a complaint, please contact us.

CONTACT US